Privacy Policy | VoiceOS

VoiceOS AI Inc. ("VoiceOS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone agent service.

1. Information We Collect

Information You Provide

Account information (name, email, company name, phone number)
Payment and billing information
Business information (industry, business hours, services offered)
AI agent configuration and scripts
Customer contact information you upload or sync

Information Collected Automatically

Call recordings and transcripts (when enabled)
Call metadata (duration, time, phone numbers)
Usage data and analytics
Device and browser information
IP addresses and location data

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process calls through our AI phone agents
Generate call transcripts and summaries
Book appointments and manage your calendar
Send notifications about calls and leads
Process payments and manage subscriptions
Provide customer support
Analyze usage patterns to improve our product
Comply with legal obligations

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication
Secure data centers with physical security
Employee security training

4. Cookies and Tracking

We use cookies and similar tracking technologies to:

Keep you logged in to your account
Remember your preferences
Analyze website traffic and usage
Improve our marketing efforts

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our service.

5. Third-Party Services

We work with trusted third-party service providers to deliver our service:

Twilio - Phone infrastructure and call processing
Stripe - Payment processing
Google - Calendar integration
Supabase - Database and authentication
Vercel - Hosting and infrastructure

These providers are bound by their own privacy policies and data protection agreements with us.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. Call recordings and transcripts are retained according to your account settings. You can request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of marketing communications
Withdraw consent for data processing

To exercise these rights, contact us at privacy@voiceos.ai.

8. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@voiceos.ai
Address: VoiceOS AI Inc.